Support + Agent Bundle · AI agents + Support
The same four questions escalate every Saturday. Answer them once, for good.
The agent handles the easy ones. Smooth Operator reads the ones it couldn’t, finds the pattern, and writes the help article that lets the agent answer them next week.
Cancel any time. You approve every send; switch any tool off.
What's inside
- Smoo AI Pro$49/mo
- Smoo AI Support$49/mo
$1/mo more than buying them apart. What you get for it is higher Support limits. Or $950/yr billed annually.
- Tickets / mo
- 1,500 (vs 1,000)
- Macros
- 100 (vs 50)
- SLA rules
- 20 (vs 10)
- Conversations / mo
- 2,500
Ask why things escalated. Get the pattern and the fix.
A replay of Smooth Operator reading the escalations and the support report, then writing the article once you approve it.
One queue. The agent and your team work the same tickets.
Escalated conversations land in the same queue your team works, with the thread attached and the SLA clock running.
“Parents reach out at all hours with questions about advocacy services, IEP processes, and behavioral support options. The AI handles those initial inquiries instantly and connects families to the right resources — even at midnight.”
Carissa Rice, Founder at Meet Me Where I Am
Every tool has an off switch.
Org admins choose exactly what it may touch — turn off email sending and it can never send mail, for anyone.
It asks before it acts.
Outbound email, CRM writes, anything consequential — it drafts, you approve, edit, or decline. Nothing happens without your say.
Your team is one tap away.
Complex or sensitive conversations hand off to a person with the full history attached — escalation is a feature, not a failure.
Everything is on the record.
Every action it takes lands in the audit log with who, what, and when — review it any time.
Smooth Operator — allowed tools
Org admin · applies to every conversation
Answer from the knowledge base
Update CRM contacts & deals
Requires your approval before it runs
Send email
Requires your approval before it runs
Publish to social
Requires your approval before it runs
Activity log
Drafted follow-up to Aisha Patel · waiting on your approval · 2m ago
Escalated billing question to Sam · full history attached · 1h ago
Fair questions
Fair questions. Straight answers.
Is this cheaper than Smoo AI Pro and Support bought separately?
No. It costs a little more than the two together, and the card at the top shows exactly how much. What the bundle buys is room: more tickets, macros and SLA rules a month than Support on its own.
Does the agent decide what gets escalated?
You do. Tell it what always goes to a person (refunds, complaints, anything you name) and it hands those over with the thread attached.
What if a help article is wrong?
Ask Smooth Operator to check it. It searches your knowledge base, tells you what it found, and rewrites the article only after you approve the change.
Will this replace my team?
No. Smooth Operator does the follow-through your people never get to: looking things up, drafting, logging, chasing. Your team keeps the judgment calls. Every send and every change waits for a person to say yes, and anything you mark as a human decision goes to a human.
How is this different from ChatGPT?
ChatGPT helps you think. Smooth Operator does the work, inside your business: it reads your inbox, your CRM and your queue, and acts with the tools you have switched on. Your data is never sold and never used to train models.
Next Saturday’s escalations are predictable. Fix them this week.
Sign up, connect your support inbox, and ask why things escalated. Cancel any time.