Resolve Issues, Fast
AI-powered support ticketing with SLA tracking, macros, and multi-channel management. Resolve issues faster with intelligent routing and automation.
Everything You Need for World-Class Support
A complete support platform that combines intelligent ticketing with AI-powered automation to keep your customers happy.
Ticket Queue
Manage all customer issues in a unified queue with priority badges and status tracking.
SLA Tracking
Visual green/yellow/red indicators for SLA compliance across all tickets.
Multi-Channel
Accept tickets from email, web chat, SMS, and voice — all merged into one unified queue with the customer's full history attached.
Macros
Create saved response templates to handle common issues in seconds.
Status Lifecycle
6-stage workflow: new, open, pending, on hold, solved, closed.
AI-Powered Routing
Automatically categorize and route tickets to the right team.
“Parents reach out at all hours with questions about advocacy services, IEP processes, and behavioral support options. The AI handles those initial inquiries instantly and connects families to the right resources — even at midnight.”
Carissa Rice, Founder at Meet Me Where I Am
Why Smoo AI Support?
Never Miss an SLA
Real-time SLA indicators keep your team on track with visual alerts before deadlines hit.
Meet Customers Where They Are
Email, web chat, SMS, and voice — every channel writes back to one ticket queue with the contact's full history.
Respond in Seconds
Macros and AI-powered suggestions let your team handle common issues instantly with pre-built responses.
Smart Ticket Routing
AI automatically categorizes incoming tickets and routes them to the right team member based on skill and availability.
Three ways to buy. AI-assist included in every tier.
A typical 5-seat SMB hits Help Scout / Zendesk pricing before the AI add-on even shows up. We bundle it in.
Smoo Support
$49/mo
- • 1,000 tickets/mo
- • 4 channels: email, web, SMS, voice
- • SLA tracking + 50 macros
- • AI-assist drafting included
Smoo Support Pro
$129/mo
- • 5,000 tickets/mo
- • Workforce routing + 10 included seats
- • 50 SLA rules + 250 macros
- • AI classify + reply-drafting + summaries
Support + Agent Bundle
$99/mo
- • Smoo AI Pro + Smoo Support
- • 1,500 tickets, 2,500 AI conversations
- • Pro-tier integration tool catalog
- • See the bundle →
Built with TDD + BDD. Every shipped behavior is locked by a test.
Smoo Support is built with Test-Driven Development (TDD) and Behavior-Driven Development (BDD) practices. Every shipped behavior is locked-in by tests written first. We ship rapidly with high confidence — quality is the gate, not a calendar date.
TDD — Test-Driven Development
Write the test first, then the code that makes it pass. Every shipped behavior is covered by a test that proved it broken before it proved it working. No regressions on what already shipped.
BDD — Behavior-Driven Development
Tests written in customer-facing language: "Given a new ticket from a known customer, When the agent assigns it to support, Then the customer receives a confirmation within 60 seconds." Real-world scenarios, validated end-to-end.
Get Started with Smoo AI Support
Tell us about your support needs and we'll set up a ticketing solution tailored to your team.
Get Started with Support
Tell us about your support needs and we'll set up a ticketing solution tailored to your team.
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